National Help Desk Engineer I

The role

The National Helpdesk Engineer I provides Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients. This role involves diagnosing and resolving technical issues via remote management tools, on-site deployment, and logging tickets.

What you will do

• Respond to calls, tickets, and emails escalated from NHD team members
• Analyze and respond to Server and infrastructure alerts
• Onsite deployment of customer desktops, servers, and infrastructure equipment
• Work on customer projects with NHD team members and Project Engineers
• Troubleshoot, monitor, and maintain client computers and desktop applications
• Support current Windows Server operating systems
• Support current Microsoft and other Server products
• Escalate unresolved issues to the appropriate internal channel

Required qualifications

• 5-7 years experience in a technical support role
• At least 5 years experience in a remote technical support role
• Experience with current Windows Server operating systems
• Exceptional communication skills
• Must be energetic, self-motivated, and work well in a team environment
• Ability to work remotely as needed

Nice to have

• Current related Microsoft Azure Certification
• Basic administration of Windows servers
• LAN/WAN and basic network troubleshooting and problem-solving
• Familiarity with email server and spam filtering technology

Benefits

• Flexible hybrid work schedules
• Comprehensive, family-friendly healthcare plans (medical, dental, vision)
• 401k retirement plan with a competitive match
• Employee Assistance Plan
• Life insurance and disability insurance
• Rewarding and wholistic wellness program
• Training, professional development, and mentorship
• Voluntary insurance benefits (auto, home, ID protection and legal)

Before you apply

• All applicants must be authorized to work in the US without sponsorship
• All applications must include compensation expectations
• Local candidates only

About the company

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, a U.S. based subsidiary of Japan's Sharp Corporation. It is a provider of technologies and services including interactive display panels, multifunctional printers, and managed IT services.