Senior Help Desk Administrator

About the job

Overview The Sr. Help Desk Administrator provides senior level technical support to end users by investigating and resolving software and hardware problems. Responsibilities - Answers and evaluates incoming telephone, voice mail, and e-mail requests from customers experiencing problems with hardware, software, networking, and other computer related technologies. - Interviews users to collect information about problems and leads the user through diagnostic procedures to determine the source of the error. - Determines whether problem is caused by hardware such as MFP or network change. - Handles problem recognition, research, isolation, resolution, and follow-up for routine customer problems,…