FM Customer Site Representative

The role

The FM Customer Site Representative serves as the full time, on-site representative of Sharp Business Systems at a specific client location. This person manages print and copy jobs, device functionality, and customer service support.

What you will do

• Running print and copy jobs for users
• Production device operation and maintenance including binding, laminations, and booklet making
• Job ticket workflow and proof preparation
• Quality checks, problem diagnosis and correction
• Packaging and delivery of completed jobs
• Tracking resources used per job including consumables and paper inventory
• Inventory management for supplies and ordering
• Device management including copying, faxing, printing, scanning, and cleaning
• Primary customer contact for device support, service, removal and delivery
• Supporting client mailroom including inbound/outbound mail and shipping

Required qualifications

• Excellent communication, interpersonal and organizational skills
• Proven ability to work independently, remotely and with minimal supervision
• Strong problem-solving skills
• Ability to prioritize projects and maintain flexibility to shift priorities
• Must possess basic mathematical skills especially arithmetic
• Ability to walk, stoop, bend, and lift 50 pounds

Nice to have

• Previous experience working with copiers and postage machines

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision)
• 401k retirement plan with a competitive match
• Employee Assistance Plan
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits (auto, home, ID protection and legal)

Before you apply

• All applicants must be authorized to work in the US without sponsorship
• All applications must include compensation expectations
• Local candidates only

About the company

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, a U.S. based subsidiary of Japan's Sharp Corporation.