National Help Desk Specialist

Kingsport, Tennessee, United States. Posted 4 months ago

The role

The National Helpdesk Specialist provides Tier 2 end-user support for small to enterprise-sized clients. This role involves diagnosing and resolving technical issues with Microsoft products, hardware, and software using remote management tools or on-site visits.

What you will do

Answer calls and create tickets to resolve or escalate
Monitor Backup offerings and escalate alerts
Reconcile licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating systems
Maintaining and troubleshooting LAN/WAN networks
Maintaining and troubleshooting Microsoft Windows Servers
Troubleshooting Microsoft Azure technologies
Provide additional technical guidance and assistance to the customer base
Support current Microsoft Office Suites

Required qualifications

3 to 5 years experience in a technical support role
Experience with current Windows operating systems
Excellent communication skills
Must be energetic, self-motivated, and work well in a team environment
Has worked for more than 2 years in Business environments in a hands-on IT role

Nice to have

Current Microsoft Desktop Certification
Ability to remotely configure Smartphones to various email systems
Experience with local and network printers
Basic administration of Windows servers
LAN/WAN and basic network troubleshooting and problem-solving on switches, routers, and firewalls
Familiarity with email server and spam filtering technology
Network-based Storage Technology (SAN) experience

Benefits

Comprehensive, family-friendly healthcare plans (medical, dental, vision)
401k retirement plan with a competitive match
Employee Assistance Plan
Financial protection (life insurance and disability insurance)
Rewarding and holistic wellness program
Training, professional development, and mentorship
Full suite of voluntary insurance benefits (auto, home, ID protection and legal)

Before you apply

All applicants must be authorized to work in the US without sponsorship
All applications must include compensation expectations
Local candidates only

About the company

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, a U.S. based subsidiary of Japan's Sharp Corporation. It provides technologies and services ranging from interactive display panels to managed IT services.