Shein
Seller Onboarding Specialist
Los Angeles. Posted 25 days ago
The role
The Seller Onboarding Specialist manages the onboarding process for new sellers on SHEIN Marketplace. This role involves coordinating with cross-functional teams, providing seller support, and monitoring performance to drive growth.
What you will do
- Manage the onboarding process for new sellers on SHEIN Marketplace.
- Coordinate with product, operations, and legal teams.
- Provide guidance and support to sellers during onboarding.
- Answer seller questions and resolve issues.
- Monitor and evaluate seller performance.
- Analyze data on seller performance, market trends, and customer feedback.
- Develop and implement strategies to improve seller performance.
- Identify and implement process improvements to streamline onboarding.
Required qualifications
- Bachelor's degree in business, operations, or a related field, or equivalent experience.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- 3-6+ years of experience in project management, operations management, or customer support.
Nice to have
- Experience in e-commerce is preferred.
- Bilingual in Mandarin is highly preferred.
- Experience working with international teams is a plus.
Benefits
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Basic Life/AD&D insurance
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Employee Assistance Program
- Business Travel Accident Insurance
- 401(k) Savings Plan with discretionary company match and access to a financial advisor
- Vacation, paid holidays, floating holiday and sick days
- Employee discounts
- Free weekly catered lunch
About the company
SHEIN is a global online fashion and lifestyle retailer. It is headquartered in Singapore with more than 15,000 employees.