Senior Seller Success Specialist

The role

The Senior Seller Success Specialist manages and grows relationships with SHEIN Marketplace selling partners. This role involves driving growth, optimizing seller performance, and coordinating cross-functional projects.

What you will do

• Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform.
• Support sellers with product listings and pricing.
• Drive growth by identifying new product opportunities and executing marketing campaigns.
• Analyze marketplace trends using dashboards and internal tools.
• Review cost structures and align on market-competitive pricing with sellers.
• Coordinate internally to evaluate justified pricing exceptions.
• Work with US sellers to ensure customer inquiries and issues are resolved.
• Coordinate cross-functional projects with operations, product, marketing, and finance teams.
• Provide mentorship and guidance to junior team members or peers.

Required qualifications

• 5–8+ years of progressive account management or related experience
• Strong analytical and problem-solving skills
• Proficiency with Excel and/or other business analytic tools
• Proven ability to lead cross-functional initiatives and collaborate with multiple stakeholders
• Experience in mentoring, coaching, or guiding team members
• Strong interpersonal and leadership skills
• Excellent communication skills, both written and verbal
• Ability to work effectively in a dynamic and fast-paced environment
• Comfortable working through ambiguity

Nice to have

• Bachelor's degree in business, marketing, or a related field

Benefits

• Bonus eligible
• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holiday and sick days
• Employee discounts

About the company

SHEIN is a global online fashion and lifestyle retailer with more than 15,000 employees. It is headquartered in Singapore and uses an on-demand production methodology.