Manager of Patient Services

The role

The Manager of Patient Services provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager ensures the adoption of best practices and provides coaching, performance management, and professional development.

What you will do

• Leads assigned Specialty Liaison team
• Coach and develop liaison team
• Provide performance coaching, feedback, training, and development
• Facilitate communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets
• Implement improvement initiatives at health system partners
• Establish relationships with stakeholders at health system partners
• Ensure partner satisfaction through proactive communication
• Collaborate with regional leadership to implement strategic growth initiatives
• Ensure Specialty Liaison team accountability for prior authorizations, financial assistance, refills, appointments, and outreach

Required qualifications

• Bachelor's degree or equivalent work experience
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact
• Strong communication skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Ability to quickly learn other programs and extract relevant information
• Strong organizational skills
• Ability to manage the performance of individuals against quantitative metrics
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
• Ability to navigate the internet and web-based platforms

Nice to have

• Minimum of 2 years supervisory/management experience
• National Certification as a CPhT (or equivalent)
• Prior experience as a licensed pharmacy technician
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions is a fast-growing company in the specialty pharmacy management services.