Pharmacy Technician - Refill Calls

The role

You will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process while working with pharmacists, providers, and care teams.

What you will do

• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

Required qualifications

• Pharmacy Technician experience
• High school diploma or GED
• Pharmacy Technician state registration (required where applicable)
• Strong communication and phone skills
• Comfortable speaking with patients and care teams daily
• Organized, detail-oriented, and dependable
• Able to learn new systems quickly
• Reliable high-speed internet
• Quiet workspace
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
• Navigating the internet and web-based platforms

Nice to have

• Pharmacy Technician experience (1–3 years preferred)
• National certification (CPhT/PTCB) is strongly preferred
• Knowledge of prescription processing or claims adjudication (preferred)

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid Holidays
• Paid Time Off
• Paid Parental Leave

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions provides equal employment opportunities to all employees and applicants.