Pharmacy Technician Refill Calls

Remote. Posted 3 months ago

The role

The Patient Engagement Specialist provides service for inbound pharmacy phone calls and outbound patient refill calls. This person assists patients through the refill process and coordinates medication refills including data entry and pharmacy claim adjudication.

What you will do

Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician
Identify medications requiring special storage and/or handling
Manage, organize, and update relevant data using database applications
Apply observations and recommendations to operational issues
Identify trends, resolves problems and recommend improvements
Actively participate in process improvement initiatives
Protect organization's value by keeping information confidential

Required qualifications

State registered as a pharmacy technician
If state of residence does not have a state registration available, National certification is required at time of hire
1-3 years of Pharmacy Technician and adjudicating claims
High school diploma or GED
Strong interpersonal communication skills
Exceptional phone skills
Highly proficient in Microsoft Office particularly Excel and Word
Strong organizational skills
Ability to sit and/or stand with focus at a workstation for a long period of time
High speed, stable, and reliable internet connection
Distraction free work environment
Ability camera on for most meetings

Nice to have

Nationally certified as a CPhT or equivalent
Managing refills
Specialty pharmacy
Working with clinical care teams
Working remotely

Before you apply

Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions provides equal employment opportunities to all employees.