Pharmacy Technician Pharmacotherapy Support

The role

The Pharmacy Technician supports the Pharmacotherapy Clinic by assisting pharmacists with patient communication, follow-up, and care coordination. This role focuses on enhancing patient access to clinical services and supporting medication management processes in a non-dispensing environment.

What you will do

• Conduct routine patient check-ins to monitor therapy experience and support adherence.
• Assist with initial outreach to confirm therapy start and assess early treatment experience.
• Coordinate patient appointments, follow-up visits, and clinical monitoring schedules.
• Support pharmacists by gathering patient information, preparing charts, and managing task queues.
• Track and follow up on required labs or monitoring parameters.
• Prepare and route prescription-related requests or medication renewals to the pharmacist.
• Maintain clear and timely documentation in all required systems.
• Facilitate workflow efficiency by organizing patient lists, call queues, and clinical follow-up tasks.
• Maintain confidentiality and adhere to clinic standards, policies, and professional expectations.
• Participate in relevant training, team meetings, and process improvement initiatives.

Required qualifications

• State registered as pharmacy technician
• 1+ years of experience
• High school diploma or GED
• Strong interpersonal communication skills
• Strong phone skills
• Highly proficient in Epic
• Microsoft Office proficiency (Excel and Word)
• Able to quickly learn other programs and extract relevant information
• Strong organizational skills
• Solid computer skills including Outlook, Teams, Word, Excel, and PowerPoint
• Ability to navigate the internet and web-based platforms

Nice to have

• Nationally certified as a CPhT or equivalent
• 5-8 years of experience as a Pharmacy Technician
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic)

Before you apply

• Applicant must commit to obtaining required licensure within a mutually agreed upon timeframe if additional licensure is needed.
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

About the company

Shields Health Solutions provides equal employment opportunities to all employees and applicants.