Senior Manager of Patient Services

The role

The Senior Manager of Patient Services manages a team of pharmacy liaisons in specialty clinics within hospital settings. This person provides guidance to other Managers of Patient Services and ensures the adoption of best practices to achieve clinic metrics.

What you will do

• Leads assigned Specialty Liaison team
• Mentors and coaches assigned Manager of Patient Services team
• Partners with Regional Leadership on growth initiatives
• Coaches and develops liaison team
• Manages regional resources to execute improvement and growth efforts
• Ensures Specialty Liaison team accountability for prior authorizations, financial assistance, refills, appointments, and outreach
• Provides performance coaching, feedback, training, and development to liaisons
• Ensures coverage for Specialty Liaisons when absent
• Establishes professional relationships within health system clinics
• Manages site financials and operational metrics

Required qualifications

• Experience in a pharmacy or healthcare setting is required
• Strong communication skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Ability to quickly learn other programs and extract relevant information
• Strong organizational skills
• Ability to manage performance against quantitative metrics
• Ability to train employees and use motivational techniques
• Solid computer skills including Outlook, Teams, Word, Excel, and PowerPoint
• Ability to navigate the internet and web-based platforms

Nice to have

• National Certification as a CPhT
• Prior experience as a licensed pharmacy technician
• Bachelor's degree
• Minimum of 2 years supervisory/management experience or equivalent
• 5+ years working in a healthcare or pharmacy environment with direct patient and clinician contact
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions is a fast-growing company in the specialty pharmacy management services.