Patient Outreach Specialist Pharmacy Technician

The role

This person will grow the specialty pharmacy patient population by making outbound phone calls to eligible patients. They will educate patients on the services offered by the Shields Specialty Pharmacy Program.

What you will do

• Make outbound phone calls to eligible patients to enroll them with Shields Partner Pharmacy.
• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Communicate with patients over the phone regarding the pharmacy program.
• Access patient EMR and review chart notes prior to outbound calls.
• Identify medications requiring special storage or handling.
• Identify necessary supplies such as sharps containers, needles, syringes, alcohol swabs and band-aids.
• Perform other duties as assigned.

Required qualifications

• Active national pharmacy technician certification (PTCB or NHA/ExCPT).
• 1 years' experience as a Pharmacy Technician or related experience.
• High school diploma or GED.
• Bachelor's Degree or PTCB/ExCPT License.
• Strong verbal communication and phone skills.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience or outbound call experience.
• Solid computer skills including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint).
• Ability to navigate the internet and web-based platforms.

Nice to have

• Bachelor's Degree or PTCB/ExCPT License

Benefits

• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes.

Before you apply

• If licensure needs to be obtained, the applicant must commit to obtaining it within a mutually agreed upon timeframe.
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

About the company

Shields Health Solutions provides equal employment opportunities to all employees and applicants.