Spanish Bilingual Call Center Pharmacy Technician Florida License Required

The role

The Patient Engagement Specialist performs outbound patient refill calls and assists patients through the refill process. This role involves responding to inquiries regarding prescription drug plan coverage, conducting status checks, and resolving adjudication error messages.

What you will do

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations regarding operational issues, increased productivity, and quality standards
• Identify trends and resolve problems by recommending improvements and implementing changes
• Actively participate in process improvement initiatives
• Protect organization's value by maintaining confidential information

Required qualifications

• Fluency in Spanish and English
• State registered as a pharmacy technician
• If state of residence does not have a state registration available, National certification is required at time of hire
• 1-3 years of pharmacy technician experience adjudicating claims
• High school diploma or GED
• Strong interpersonal communication skills
• Exceptional phone skills
• Proficient in Microsoft Office, particularly Excel and Word
• Ability to sit and/or stand with focus at a workstation for a long period of time
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
• Ability to navigate the internet and web-based platforms

Nice to have

• Nationally certified as a CPhT or equivalent
• Experience managing refills
• Experience working in a specialty pharmacy
• Experience working with clinical care teams
• Experience working remotely

Before you apply

• Candidate will agree to obtain another state license within 6 months of hire if applicable
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions provides equal employment opportunities to all employees.