Pharmacy Refill Technician

The role

You will coordinate medication refills and assist with pharmacy inquiries. You will support patients by managing the refill process and troubleshooting insurance rejections.

What you will do

• Make outbound refill calls to patients and assist them through the refill process.
• Answer inbound pharmacy calls, resolve patient inquiries, and triage concerns.
• Coordinate medication refills and ensure accurate prescription data entry and documentation.
• Support claim adjudication and troubleshoot insurance rejections.
• Collaborate with pharmacists and providers to clarify prescription information.
• Help maintain appropriate medication inventory and identify medications requiring special handling.
• Assist with coordinating supplies needed for patient therapies.
• Maintain accurate records and update patient information across multiple systems.
• Participate in process improvement initiatives.
• Deliver customer service to patients, providers, and pharmacy team members.

Required qualifications

• Active Pharmacy Technician registration in the state of employment
• High school diploma or GED
• At least 1 year of Pharmacy Technician experience
• Strong phone, customer service, and interpersonal communication skills
• Strong organizational skills with exceptional attention to detail
• Proficiency in Microsoft Office, including Excel and Word
• Ability to learn new systems quickly and effectively manage multiple priorities
• A dependable, team-oriented approach and commitment to maintaining confidentiality
• Passion for helping patients and supporting positive healthcare outcomes
• Solid computer skills, including proficiency in Outlook, Teams, Word, Excel, and PowerPoint
• Ability to navigate the internet and web-based platforms

Nice to have

• National Pharmacy Technician Certification (CPhT or ExCPT)

Benefits

• Competitive compensation
• Medical, dental, and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 10 paid holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

About the company

Shields Health Solutions is redefining specialty pharmacy care by helping patients access and stay on life-changing therapies.