Pharmacy Refill Technician

The role

You will coordinate prescription refills and medication renewals for patients. You will call patients about refills and adherence, and work with pharmacists, providers and insurance companies to resolve medication access issues.

What you will do

• Coordinate prescription refill requests and medication renewals.
• Make outbound calls to patients about refills, adherence and medication needs.
• Help patients with prescription questions and route clinical concerns appropriately.
• Work with pharmacists, providers and clinic staff to support patient care.
• Identify and help resolve insurance, prior authorization or medication access problems.
• Keep accurate patient documentation and records in pharmacy systems.
• Provide customer service while handling a high volume of patient interactions.
• Support workflows so prescriptions are processed and delivered on time.

Required qualifications

• Active Pharmacy Technician registration in the state of employment.
• National Pharmacy Technician Certification (CPhT or ExCPT).
• High school diploma or GED.
• At least 1 year of pharmacy technician experience.
• Strong communication and customer service skills.
• Ability to build rapport with patients and healthcare professionals.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of pharmacy operations, prescription processing and insurance requirements.
• Commitment to improving the patient experience and supporting medication adherence.
• Solid computer skills, including Microsoft Outlook, Teams, Word, Excel and PowerPoint.

Nice to have

• 3 to 5 years of pharmacy technician experience.

Benefits

• Competitive compensation.
• Medical, dental and vision insurance starting day one.
• 401(k) with company match.
• 4 weeks PTO, 8 paid holidays and 2 additional floating holidays.
• Paid parental leave and disability benefits.
• Career growth and professional development opportunities.
• Employee wellness programs and resource groups.

Before you apply

• Data entry and computer skills are evaluated through an assessment during the pre-employment process.
• Mobile number consent for text messages is not a condition of employment.

About the company

Shields Health Solutions is the employer. The posting states it provides equal employment opportunities and an inclusive hiring experience.