Pharmacy Technician Refill Calls

The role

The Pharmacy Refill Technician supports the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling outbound and inbound calls, and helping maintain efficient pharmacy operations.

What you will do

• Provide assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Required qualifications

• Active Texas Pharmacy Technician License
• National Pharmacy Technician Certification
• State-registered (Texas) Pharmacy Technician
• CPhT required
• 2+ years of experience as a pharmacy technician
• High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
• Navigating the internet and web-based platforms

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO
• 10 paid holidays
• Paid parental leave
• short-term disability
• professional development
• Access to employee resource groups and wellness programs
• Quarterly bonus incentives!

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

About the company

Shields Health Solutions is redefining patient care through specialty pharmacy.