Clinical Pharmacy Manager

The role

The Clinical Manager of Patient Services provides day-to-day management for a team of pharmacy liaisons in specialty clinics or non-clinical roles. The manager ensures the adoption of best practices, provides coaching, and manages performance to support the specialty pharmacy and medication adherence model.

What you will do

• Leads assigned Specialty Liaison team
• Coach and develop liaison team
• Provide performance coaching, feedback, training, and development
• Facilitate communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets
• Implement improvement initiatives at health system partners
• Establish relationships with stakeholders at health system partners
• Ensure partner satisfaction through proactive communication
• Collaborate with regional leadership on strategic growth initiatives
• Ensure Specialty Liaison team accountability for prior authorizations, financial assistance, refills, appointments, and outreach

Required qualifications

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy
• Experience as a licensed pharmacist in a healthcare setting
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact
• Experience in a pharmacy or healthcare setting
• Strong communication skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Ability to quickly learn other programs and extract relevant information
• Strong organizational skills
• Ability to manage performance against quantitative metrics
• Solid computer skills including Outlook, Teams, Word, Excel, and PowerPoint
• Ability to navigate the internet and web-based platforms

Nice to have

• Minimum of 2 years supervisory/management experience
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting)

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions is a fast-growing company in the specialty pharmacy management services.