Specialty Pharmacy Manager

The role

The Manager of Patient Services provides day-to-day management for a team of pharmacy liaisons in hospital specialty clinics. The manager supports the Shields Health Solutions specialty pharmacy and medication adherence model through coaching, performance management, and operational oversight.

What you will do

• Leads assigned Specialty Liaison team
• Coach and develop liaison team
• Provide performance coaching, feedback, training, and development
• Facilitate communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets
• Implement improvement initiatives at health system partners
• Engage with Shields functional group leadership
• Establish relationships with stakeholders at health system partners
• Ensure partner satisfaction through proactive communication
• Collaborate with leadership teams to implement strategic initiatives

Required qualifications

• Bachelor's degree or equivalent work experience
• Minimum of 2 years supervisory/management experience
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact
• Active Louisiana Pharmacy Technician License
• Solid computer skills including Microsoft Office tools
• Proficiency in navigating the internet and web-based platforms

Nice to have

• National Certification as a CPhT (or equivalent)
• Prior experience as a licensed pharmacy technician
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals
• Experience in an outpatient or medical clinic setting

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO
• 10 paid holidays
• Paid parental leave
• short-term disability
• professional development
• Access to employee resource groups
• wellness programs

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions supports a specialty pharmacy and medication adherence model.