Director, Operations

The role

The Director of Operations will lead and scale specialty pharmacy programs within health system partners. This role involves full P&L ownership and strategic leadership across partner sites to drive growth and patient outcomes.

What you will do

• Full P&L ownership across assigned health system partnerships
• Lead day-to-day operations and oversight of in-clinic pharmacy liaison teams
• Drive strategic growth initiatives and build business cases
• Act as a trusted advisor to hospital executives
• Ensure delivery of exceptional patient outcomes, access, and satisfaction
• Build and execute account plans to expand and optimize partner performance
• Lead cross-functional collaboration across clinical, pharmacy, and corporate teams
• Manage, coach, and develop high-performing, multidisciplinary teams
• Translate data into action to identify trends and improve operations
• Deliver executive-level updates and insights to senior leadership

Required qualifications

• 7+ years of experience, ideally in consulting, private equity, investment banking, or healthcare operations
• Bachelor’s Degree
• Proven ability to own outcomes in complex, fast-paced environments
• Strong track record of leading teams and driving performance against financial and operational KPIs
• Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders
• Entrepreneurial mindset
• Excellent communication skills, with experience presenting to executive audiences
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
• Ability to navigate the internet and web-based platforms

Nice to have

• MBA or other advanced degree

Before you apply

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process

About the company

Shields Health Solutions is a specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs. It operates with a national footprint spanning 80+ health systems and 1,000+ care sites.