Shinola Retail Key Holder - Boston - PT

The role

The Retail Key Holder provides guest experience and leads experience standards in the store. This role involves driving revenue, managing customer relationships, and supporting store operations and human resources tasks.

What you will do

• Exceed revenue targets and build relationships through hospitality.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Lead experience standards through coaching and developing team members.
• Leverage KPIs to motivate team and drive performance.
• Utilize Endear to maintain customer relationships and client profiles.
• Execute brand outreach strategies via bolt.
• Support the Store Manager with coaching, developing and conflict resolution.
• Manage visual merchandising standards and store supply levels.

Required qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Positive, optimistic, team player
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Benefits

• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

About the company

Founded in 2011, Shinola is a Detroit based luxury design brand that makes handcrafted goods including watches, leather goods, and jewelry.