Shinola Retail Key Holder - Ann Arbor

The role

The Retail Key Holder provides guest experience and leads experience standards in the store. This role involves managing customer relationships, supporting store operations, and driving performance through coaching.

What you will do

• Provide consistent guest experience and execute Brand Experience standards.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Lead experience standards through coaching and developing team members.
• Leverage KPIs to motivate team and drive performance.
• Utilize Sales Force to maintain customer relationships and client profiles.
• Execute brand outreach strategies.
• Support the Store manager with coaching, developing and conflict resolution.
• Enforce company programs, initiatives, policies, and procedures.

Required qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Benefits

• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch
• Paid Corporate Holidays
• Paid Vacation days (accrued) (for FT status team members only)
• Paid Float days (for FT status team members only)

About the company

Founded in 2011, Shinola is a Detroit based luxury design brand that makes handcrafted goods including watches, leather goods, and jewelry.