Shinola Retail Key Holder - LA - Venice

The role

You will lead the guest experience in a Shinola retail store, build long-term customer relationships, and help coach and develop the store team. You will also help manage store operations, supplies and visual merchandising.

What you will do

• Deliver a consistent guest experience and exceed revenue targets
• Run in-person and virtual shopping appointments
• Facilitate guest repairs
• Lead store experience standards through coaching and development
• Use KPIs to motivate the team and drive performance
• Maintain customer relationships and detailed client profiles in Salesforce
• Support the store manager with coaching, development and conflict resolution
• Enforce company programs, policies and procedures
• Control expenses and monitor store supply levels and budget
• Maintain loss prevention and visual merchandising standards

Required qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent relationship building and networking experience
• Critical thinker
• Must be 18 or older

Benefits

• Medical, dental and vision (full-time and part-time regular status)
• 401k with company match
• Employee assistance program (EAP)
• Pet insurance
• Paid corporate holidays
• Paid vacation days (accrued) and paid float days (full-time status)
• Merchandise discounts
• Complimentary employee watch

Before you apply

• Must be 18 or older
• Employer is an Equal Opportunity Employer and will consider applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance

About the company

Shinola is a Detroit-based luxury design brand founded in 2011, making handcrafted watches, leather goods and jewelry. The company operates a watch factory in the US and showcases its products in its retail locations.