Senior Merchant Success Manager

The role

The Senior Merchant Success Manager provides a world-class experience to grow and retain enterprise and strategic merchants. You will manage strategic business reviews, communicate industry insights, and drive tactical account planning for complex middle-market merchants.

What you will do

• Work with internal stakeholders and team leads to improve the merchant experience.
• Increase average performance and KPIs of customers.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze merchant supply chain performance to identify opportunities or risks.
• Conduct business reviews and track merchant growth within ShipBob.
• Grow and maintain transparent and strategic relationships at all levels within merchants.
• Perform additional duties and responsibilities as needed.

Required qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

Before you apply

• ShipBob may use AI-assisted tools during the recruitment process.

About the company

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago.