Onsite Merchant Support Specialist

The role

The Onsite Merchant Support Specialist monitors and completes inventory control activities for ShipBob merchants at partner fulfillment centers. They act as the sole ShipBob representative onsite to resolve merchant concerns and support scalable operations.

What you will do

• Run daily cycle counting and inventory control processes.
• Investigate inventory discrepancies and report significant ones to managers.
• Perform physical location checks to reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead correction efforts.
• Perform audits or other actions requested by merchants.
• Respond to merchant requests via ticketing system within a 2-hour SLA.
• Vocalize concerns around inventory practices to managers.
• Communicate operational updates about merchants to the OSS Area Manager.
• Present weekly performance reports during business reviews.
• Comply with food safety and compliance policies and regulations.

Required qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Ability to speak, read, and write fluently in English.
• Proficiency with Warehouse Management System software.
• Ability to work independently without direct supervision on-site.
• Effective written and verbal communication skills.
• Reading comprehension skills.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more.
• Able to bend, stoop, reach above, and push/pull frequently.

Nice to have

• Experience using an RF Scanner
• Experience communicating directly with customers or vendors

Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.