Shipbobinc
Merchant Success Manager
Sydney, New South Wales, Australia. Posted a month ago
The role
The Merchant Success Manager will understand and manage the strategic needs of merchants to facilitate their growth. You will build partnerships through proactive health checks, business reviews, and various communication methods.
What you will do
- Uncover merchant success criteria upon account assignment
- Continually re-evaluate merchant needs and goals
- Develop dynamic action plans and recommendations for merchants
- Push use and adoption of key ShipBob features
- Monitor merchant health and take action to course-correct
- Work with the Customer Support team to deliver merchant experience
- Help dictate product and services road map
- Foster merchant advocacy through NPS
- Contribute to high merchant retention
- Usher in mutual success through upselling new features and services
Required qualifications
- Minimum 3 years of experience in sales and merchant services in the technology industry
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs and driving solutions
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- Experience collaborating cross-departmentally
- PowerPoint skills
- Excel skills
Benefits
- Health and Wellness Benefits Stipend
- WFH Phone/Internet Stipend
- Access to best-in-class AI and productivity tools from Day 1
About the company
ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.