Merchant Success Manager

The role

The Merchant Success Manager will understand the strategic needs of merchants to facilitate their growth and success. You will build partnerships through proactive health checks, business reviews, phone, and email correspondence.

What you will do

• Uncover merchant success criteria upon account assignment.
• Continually re-evaluate merchant needs and goals.
• Develop dynamic action plans and recommendations for merchants.
• Push use and adoption of key ShipBob features.
• Monitor merchant health and take action to course correct.
• Work with the Customer Support team to deliver merchant experience.
• Help dictate product and services road map.
• Foster merchant advocacy to meet NPS goals.
• Contribute to high merchant retention to reduce churn.
• Drive upsell through adoption of new features and services.

Required qualifications

• Minimum 3 years of experience in sales and merchant services in the technology industry.
• Aptitude to sell via quota attainment.
• Keen perceptive intelligence in assessing merchant needs and driving solutions.
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
• Experience collaborating cross-departmentally.
• PowerPoint skills.
• Excel skills.

Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme
• Access to best-in-class AI and productivity tools from Day 1

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.