Senior Merchant Success Manager

The role

Senior Merchant Success Managers provide experience to grow and retain enterprise and strategic merchants. You will manage strategic business reviews, communicate industry insights, and drive tactical account planning for middle-market merchants.

What you will do

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze merchants supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as necessary.

Required qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Demonstrated ability to manage and foster a positive team culture.
• Established ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme
• Access to best-in-class AI and productivity tools from Day 1

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.