Area Manager, Fulfillment Operations

The role

You will manage and develop a team of 50+ warehouse associates in a B2B fulfillment environment. You will drive process improvement, track operational performance metrics, and ensure a safe work environment.

What you will do

• Manage, build, and develop a team of 50+ warehouse associates
• Review weekly work forecasts and identify productivity requirements
• Partner with other Area Managers to balance labor
• Own operational metric reporting including VCPO, UPH, OPH, and others
• Ensure teams are properly trained on processes and procedures
• Develop Lead talent with necessary tools and training
• Foster employee engagement onsite
• Review and approve associate timecards daily
• Serve as the contact for escalated issues
• Support all safety programs and OSHA compliance

Required qualifications

• 3+ years of people management and operational leadership experience in high-volume wholesale or B2B environment
• Proficiency with Microsoft Suite: Outlook, Teams, and Excel
• Strong analytical skills and experience tracking and achieving KPIs
• Basic understanding of Lean and Six Sigma
• Ability to manage performance, deliver feedback, train and develop talent
• Ability to make decisions of quality under pressure
• Comfortability to navigate and manage ambiguity
• Ability to align and plan with business stakeholders
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Nice to have

• Experience in ecommerce or retail industries
• Degree in Business, Operations, Supply Chain, General Management or a related field
• Bilingual (Spanish)

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago.