Operations Manager, Fulfillment Operations

The role

You will manage staff, ensure customer satisfaction, and oversee departmental operations. You will implement strategies to increase productivity and hit revenue goals through hands-on management of distribution, customer service, human resources, and recruiting.

What you will do

• Direct distribution operations, customer service, human resources, and recruiting
• Ensure merchant expectations are met and exceeded
• Manage performance KPIs and plan continuous improvement efforts
• Use data driven reports and analyses to propose solutions
• Hire, train, coach and motivate team members
• Set the team's goals and manage them
• Establish, follow and enforce safety standards and procedures
• Share knowledge with other locations and headquarters
• Ensure operational processes maintain safety, quality, and legality of products
• Support adherence to standard operating procedures

Required qualifications

• 4+ years of leadership experience
• Experience with safety procedures within a distribution center environment
• Established track record of taking ownership and delivering results
• Understanding of Lean and Six Sigma
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Nice to have

• Degree in Business, Operations, Supply Chain, General Management or a related field

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.