Area Manager, Fulfillment Operations

The role

The Replenishment Area Manager oversees replenishment activities within the fulfillment center. This role ensures inventory moves accurately from reserve storage to pick faces while driving safety, quality, and productivity.

What you will do

• Oversee daily replenishment operations to support customer order fulfillment
• Monitor replenishment queues, worklists, and inventory shortages
• Manage labor allocation and workflow prioritization
• Partner with Inbound, Picking, Inventory Control, and Problem Solve teams
• Drive performance against key operational metrics
• Escalate risks and capacity constraints proactively
• Ensure replenishment tasks follow standard work and quality requirements
• Support peak operations through staffing and cross-training
• Identify process improvement opportunities
• Manage, coach, and develop Leads, Clerks, and Associates

Required qualifications

• 2+ years of leadership experience in warehouse, fulfillment, or logistics operations
• Working knowledge of inventory management and replenishment processes
• Experience leading teams in a fast-paced environment
• Excellent analytical, communication, and problem-solving skills
• Proficient with WMS and operational reporting tools
• Must be willing to work rotating shifts and non-traditional hours as needed
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Nice to have

• Bilingual strongly preferred (Spanish)

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago and is backed by several investors.