Operations Manager, Fulfillment Operations

The role

You will manage staff, foster a positive work environment, and ensure customer satisfaction and proper departmental operation. You will implement strategies to increase productivity and hit revenue goals through direct oversight of distribution, customer service, human resources, and recruiting.

What you will do

• Direct distribution operations, customer service, human resources, and recruiting
• Ensure merchant expectations are met and exceeded
• Manage performance KPIs and plan continuous improvement efforts
• Use data driven reports and analyses to propose solutions
• Hire, train, coach and motivate team members
• Set and manage team goals
• Establish, follow and enforce safety standards and procedures
• Share knowledge with other locations and headquarters
• Ensure operational processes maintain safety, quality, and legality of products
• Support adherence to standard operating procedures

Required qualifications

• 4+ years of leadership experience
• Experience with safety procedures within a distribution center environment
• Established track record of taking ownership and delivering results
• Understanding of Lean and Six Sigma
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Nice to have

• Degree in Business, Operations, Supply Chain, General Management or a related field
• Bilingual strongly preferred (Spanish)

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.