Area Manager, Fulfillment Operations

The role

The Area Manager manages and develops a team of 30+ warehouse associates in fulfillment centers. This role drives process improvement, tracks operational performance metrics, and ensures a safe work environment.

What you will do

• Manage, build, and develop a team of 30+ warehouse associates
• Review weekly work forecasts and identify productivity requirements
• Partner with other Area Managers to balance labor
• Own operational metric reporting including VCPO, UPH, OPH, and SLA's
• Train teams on processes, procedures, and performance goals
• Develop Lead talent with necessary tools and training
• Foster employee engagement onsite
• Review and approve associate timecards daily
• Serve as the contact for escalated issues
• Support safety programs and OSHA compliance

Required qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment
• Ability to manage performance, deliver feedback, train and develop talent
• Solid computer skills including Microsoft Word, Excel, PowerBI and TMS systems
• Strong analytical skills and experience tracking and achieving KPIs
• Excellent attention to detail and communication skills
• Ability to build and maintain relationships with business stakeholders and carrier partners
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently

Nice to have

• Experience in ecommerce, retail, and manufacturing industries
• Bilingual (Spanish)

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago.