Operations Support Manager

The role

This individual contributor role develops and supports partner fulfillment centers to ensure they meet necessary standards. You will oversee new startup functions including project management, systems training, and equipment set up.

What you will do

• Coach and guide 3PL partners to success defined by ShipBob Scorecard metrics
• Set up tailored training sessions for stakeholders
• Reinforce training materials to encourage self-service
• Support the relationship to handle onboarding questions and issues
• Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard
• Work with 3PLs to ensure quality closure of internal tickets
• Support timely and accurate Inbound Operations
• Provide feedback to merchants through the support team
• Work with Freight partners to organize transport
• Support 3PL partners on CI and efficiency initiatives

Required qualifications

• Demonstrated ability to build solid relationships and get business done
• Minimum 4-6 years of operations, e-commerce fulfillment experience, or a fast-paced environment and managing new teams
• Advanced understanding of either outbound or inbound fulfillment operations
• Ability to be on-site up to 90% of the time, including weekends and nights, if necessary
• Intermediate skills with Microsoft Office tools (MS Excel)
• Must have access to a vehicle for travel needs between locations

Nice to have

• Patience/Resilience: Knack for teaching and helping 3PL partners
• Enjoyment of standardized processes, with a curious mind and CI mindset

Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme

About the company

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. It is one of the fastest-growing tech companies headquartered in Chicago.