Onsite Warehouse Support Specialist

The role

The Onsite Merchant Support Specialist monitors and completes inventory control activities for ShipBob merchants at partner fulfillment centers. This person acts as the sole ShipBob representative onsite to resolve merchant concerns and support scalable operations.

What you will do

• Run daily cycle counting and inventory control processes according to written SOPs.
• Investigate inventory discrepancies and report significant ones to management.
• Perform physical location checks to reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead correction efforts.
• Perform audits or other actions requested by merchants within the site.
• Respond to and resolve merchant facing requests via ticketing system within 2-hour SLA.
• Vocalize concerns around inventory practices to management.
• Communicate updates and relay important operational information about merchants to the OSS Area Manager.
• Present weekly performance reports during business reviews with partner fulfillment center leaders.
• Comply with all food safety and compliance policies and regulations.

Required qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Demonstrated ability to work independently without direct supervision on-site.
• Effective written and verbal communication skills.
• Reading comprehension skills.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift or more.
• Able to bend, stoop, reach above, and push/pull frequently.

Nice to have

• Experience using an RF Scanner
• Experience communicating directly with customers or vendors

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About the company

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago.