GTM Process & Automation Manager

The role

You will improve the design of North American sales processes and optimize supporting systems. You will discover process flaws, build automation solutions, and drive adoption across the sales team.

What you will do

• Discover process flaws and system friction by working with BDRs, AEs, and managers
• Scope problems with baselines, success metrics, and impact estimates
• Recommend options and trade-offs to the Director and GTM leaders
• Align stakeholders including Sales leadership, Enablement, and GTM Systems
• Build solutions using workflow automations, AI agents, and system configurations
• Drive adoption of every process and system change
• Drive consistency across reps, teams, and segments
• Measure and report adoption, consistency, and outcome metrics
• Iterate based on a standing feedback loop with reps and leaders
• Partner with Enablement to provide documentation and training

Required qualifications

• 8+ years in Revenue Operations, Sales Operations, Sales Enablement operations, or GTM engineering
• Track record of improving process design and driving adoption
• Experience mapping end-to-end workflows across multiple tools
• Ability to size the cost of manual work in time
• Proof of building and shipping automations, AI agents, or internal tools
• Hands-on experience with Salesforce and Gong
• Ability to turn field feedback and system data into a clear point of view
• Comfort reporting data to leaders and holding people accountable
• Excellent communication skills

Nice to have

• Experience with Clay, n8n, or similar workflow tools
• Hands-on building with LLMs such as Claude

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package
• Access to best-in-class AI and productivity tools from Day 1

About the company

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.