Warehouse Support Specialist

The role

This person will monitor inbound and receiving activities at regional receiving HUBs. They will resolve merchant requests, manage truck loading and scheduling, and handle documentation for shipments.

What you will do

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies.
• Communicate updates, issues, and escalations to the Operations Manager and Regional Director.
• Visualize and conduct how to load, plan and offload trucks and containers.
• Scheduling of daily loads through set carriers.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments.
• Check in and check out drivers for all IB and OB activity.
• Log missed and confirmed appointments through internal reporting tools and NOVA.

Required qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Pay Progression Program
• Paid Time Off & Sick Time Off
• Comprehensive Benefits Package

About the company

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. The company is headquartered in Chicago.