Warehouse Support Specialist

The role

This role monitors inbound and receiving activities at regional receiving HUBs. The person will resolve merchant requests, manage truck loading and scheduling, and ensure product safety and quality.

What you will do

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel, front line team members, and Merchant Care teams.
• Communicate updates, issues, and escalations to on-site Operations Manager and Regional Director.
• Visualize and conduct how to load, plan and offload trucks and containers.
• Schedule daily loads through set carriers and deliver to spoke sites.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site.
• Check in and check out drivers for all IB and OB activity.
• Log missed and confirmed appointments through internal reporting tools and NOVA.

Required qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paychecks & Wage Progression Program
• Paid Time Off & Sick Time Off
• Referral Bonus Program

About the company

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. It is a fast-growing tech company headquartered in Chicago.