Area Manager, Fulfillment Operations

The role

As Area Manager, Fulfillment Operations, you will directly manage and develop a team of 30+ warehouse associates and leads in a fulfillment center. You will track operational metrics, drive process improvement, keep the site safe and OSHA compliant, and act as the escalation contact for issues.

What you will do

• Manage, build and develop a team of 30+ warehouse associates (temp and full-time).
• Review weekly work forecasts and set productivity needs to meet building objectives.
• Own operational metric reporting (such as VCPO, UPH, OPH, on-time receiving and shipping, merchant SLAs, injury rate) and fix problems.
• Make sure teams are trained, understand their goals, and get the coaching and tools they need.
• Develop lead associates with the tools, training and resources to meet standards.
• Review and approve associate timecards daily.
• Serve as the escalation contact and resolve issues quickly.
• Support safety programs and OSHA compliance.
• Supervise daily workflows so products are handled and stored correctly, and promote hygiene and contamination control.
• Partner with other Area Managers to balance labor across shifts.

Required qualifications

• 2+ years of people management and operational leadership in a high-volume 3PL fulfillment environment.
• Ability to manage performance, give feedback, and train and develop talent.
• Solid computer skills, including Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating and managing ambiguity.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Willing to work rotating shifts and non-traditional hours as needed.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during a shift of up to 8-10 hours.
• Able to bend, stoop, reach above, and push/pull frequently.

Nice to have

• Experience in ecommerce, retail, and manufacturing industries.

Benefits

• Medical, dental, vision and basic life insurance
• Paid maternity/parental leave program
• Paid holidays and flexible time off program
• Paid sick leave
• Wellness days (1 day per quarter)
• 401(k) match
• Comprehensive benefits package (see https://www.shipbob.com/careers/)

Before you apply

• The posting says applications are accepted on an ongoing basis, with no deadline.
• The posting says AI-assisted tools may be used in recruitment, but hiring decisions are made by human reviewers.

About the company

ShipBob is a supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, with a fulfillment center network in the United States, Canada, United Kingdom, Europe and Australia. It is headquartered in Chicago.