Director, Merchant Launch Operations

The role

This role will design and operationalize the Ops CI function and lead a team of Ops CI managers. You will drive performance improvement, manage merchant launches, and use data to support continuous improvement across fulfillment centers.

What you will do

• Design and operationalize the Ops CI function including intake, governance, and reporting
• Hire, develop, and lead a team of Ops CI managers
• Establish and maintain a prioritized problem backlog
• Create visibility for Ops CI work through reviews and change management
• Own a portfolio of projects across fulfillment, onboarding, and compliance
• Apply structured problem-solving methodologies to diagnose and implement changes
• Set and track KPIs for cost savings, throughput, and speed
• Partner with General Managers to identify improvement opportunities
• Design and deliver CI training and capability-building programs
• Own the design, execution, and oversight of merchant launches

Required qualifications

• Bachelor’s degree in industrial engineering, supply chain management, logistics, or a related field
• Minimum of 8 years of experience in e-commerce fulfillment operations, inventory management, and process optimization
• At least 3 years in a leadership role directly managing operations programs and projects
• Strong leadership and team management skills
• Analytical and problem-solving abilities
• Ability to analyze data using MS Excel, Google Sheets, Metabase, Tableau, etc
• Proficiency in warehouse management systems (WMS)
• Strong communication and interpersonal skills
• Ability to travel 25-35%

Nice to have

• Lean program leadership and/or certification(s)
• Experience in Wholesale/B2B fulfillment

About the company

ShipMonk is a tech-powered growth partner for ecommerce brands with 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. They provide proprietary technology and a global fulfillment network to empower high-growth brands.