Operations Supervisor – Military Leadership Path

The role

You will lead, coach, and develop approximately 25–30 warehouse associates. You will manage operational KPIs, maintain safety and quality standards, and use data to improve performance in a fulfillment environment.

What you will do

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
• Lead shift huddles and communicate daily priorities
• Monitor operational KPIs and adjust labor and workflows as conditions change
• Use operational data to identify root causes and improve performance
• Train and develop associates while identifying future frontline leaders
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
• Maintain inventory accuracy and equipment, sanitation, and safety standards
• Communicate clearly and make sound decisions in a fast-paced environment
• Identify opportunities to improve processes, eliminate waste, and strengthen execution

Required qualifications

• 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives
• Strong communication, organizational, and problem-solving skills
• Ability to interpret data and use metrics to improve performance
• Ability to stand for extended periods
• Ability to lift up to 50 lbs.

Nice to have

• Experience as an NCO, Senior NCO, Warrant Officer, or Commissioned Officer
• Military experience in logistics, transportation, supply, maintenance, aviation support, engineering, or operations
• Degree or coursework in Business, Operations, Engineering, Supply Chain, Logistics, or a related field
• Lean, Kaizen, Six Sigma, or continuous-improvement experience

About the company

ShipMonk is a tech-powered growth partner for ecommerce brands with over 2,500 employees across five countries. They operate a global fulfillment network of 12+ owned and operated fulfillment centers.