Customer Service Liaison

The role

You will act as a link between Happiness Engineers and Warehouse Operations by owning warehouse task boards. You will investigate and resolve floor issues such as missing inbounds, inventory checks, and receiving discrepancies.

What you will do

• Own building warehouse task boards and prioritize requests by age and urgency.
• Investigate and resolve floor issues including dock sweeps, missing inbounds, and inventory checks.
• Operate warehouse equipment once trained and certified.
• Act as the link between Happiness Engineers and Warehouse Operations.
• Expedite time-sensitive work including priority receipts and merchant escalations.
• Partner with Operations supervisors to remove blockers and track tasks.
• Identify issues requiring support from specialized teams like Billing or Technology.
• Track board metrics including resolution time and aged tasks.
• Identify recurring issues and root causes.
• Support Special Projects and assist on the warehouse floor during peak periods.

Required qualifications

• 1–2+ years of warehouse experience, ideally in inventory control, problem solving, receiving, or a 3PL environment.
• Experience with a WMS and task management tools such as Asana.
• Experience with Google Sheets and Docs.
• Strong problem-solving and investigation skills.
• Clear written and verbal communication skills in English.
• Strong time management and the ability to manage multiple priorities.
• Ability to lift 50 pounds.
• Ability to stand, walk, and work on the warehouse floor for extended periods.

Nice to have

• Equipment certification for a forklift, TSP, OP, or pallet rider
• Bilingual skills

Benefits

• Competitive salary and bonus
• Paid time off
• Paid holidays
• Health, dental, and vision insurance
• 401(k) match
• Company events
• Wellness programs

About the company

ShipMonk is a tech-powered growth partner for ecommerce brands with over 2,500 employees across five countries. They operate a global fulfillment network of 12+ owned fulfillment centers.