Customer Service Liaison

About the job

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. Client Experience Liaison About the Role As a Client Experience Liaison, you are a problem-solver inside the warehouse and a key link between Happiness Engineers and Warehouse Operations. You own your building’s warehouse task boards from the moment a request comes in until it is resolved. You’ll investigate and resolve issues such as missing inbounds, receiving discrepancies, inventory checks, SKU photos, weights and dimensions, and locating returns. You’ll solve what you can…