Bilingual Medical Appointment Coordinator

The role

You will schedule telemedicine visits and MRI appointments for clients. You will coordinate with providers and follow up with clients via phone, text, and email.

What you will do

• Contact assigned clients by phone, text, and email, in English and Spanish, to schedule telemedicine visits and MRI appointments
• Coordinate with providers and imaging facilities to find openings that work for the client
• Send appointment reminders and check in with clients on the day of their appointments
• Follow up on missed or canceled appointments and reschedule promptly
• Confirm appointments were completed and document outcomes in FileVine
• Communicate status updates and hand-offs to the Client Representative and Case Management teams
• Keep clear, accurate, timely notes on every client interaction
• Handle sensitive conversations with patience and empathy

Required qualifications

• Fluent or native proficiency in both English and Spanish (spoken and written)
• 1+ years of experience in the medical field
• Strong phone presence
• Excellent organization and follow-up
• Comfort learning new software and managing a high volume of scheduling tasks
• Ability to protect confidential client and health information
• High school diploma or equivalent

Nice to have

• Experience scheduling imaging or radiology appointments
• Familiarity with medical terminology or telehealth platforms
• Experience in a law firm, personal injury, or insurance setting
• Prior EHR or case management system experience

Benefits

• Remote
• Opportunities to grow

Before you apply

• Personal computer equipment is required and will not be provided

About the company

Alexander Shunnarah Trial Attorneys is a personal injury law firm based in Alabama with offices across the nation.