Regional Customer Success Manager, Enterprise (Chinese Speaking)

The role

The Customer Success Manager will act as a strategic advisor for mid-market and enterprise clients across Greater China and South-East Asia. You will manage a book of accounts, drive platform adoption, and identify renewal and upsell opportunities.

What you will do

• Be the go-to point of contact for every user on your book of accounts
• Act as a strategic advisor guiding customers through their entire journey
• Spot churn risk early with proactive intervention
• Grow long-term relationships that translate into renewals and account longevity
• Uncover upsell opportunities as client needs evolve
• Build deep expertise across the full Similarweb product suite
• Keep clients engaged with the platform to see real business value

Required qualifications

• Communicate in English and Chinese fluently
• Know the digital marketing landscape
• Natural data fluency
• At least 4 years in a client-facing role
• Think analytically and get to the root of a problem quickly
• Can produce polished, client-ready insights through the use of AI agents
• Bring sharp problem-solving and critical thinking to every conversation
• Collaborate well and enjoy being part of a team

Nice to have

• Ideally at a SaaS company

Benefits

• Competitive compensation packages
• Regular team outings and happy hours
• Career development tools including Career Week, personalized coaching, and ongoing learning solutions

About the company

Similarweb provides digital intelligence to empower businesses to make decisions. The company went public on the New York Stock Exchange in 2021.