Senior Customer Success Manager, Capital Markets (APAC)

The role

You will act as a strategic advisor and the primary point of contact for enterprise clients in the APAC region. You will drive client engagement, adoption, and growth by providing expert-level strategic input for capital markets accounts.

What you will do

• Be the go-to point of contact for every user on your book of accounts
• Act as a strategic advisor guiding customers through their entire journey with the platform
• Spot churn risk early with proactive intervention
• Grow long-term relationships that translate into renewals and account longevity
• Uncover upsell opportunities as clients' needs evolve
• Build deep expertise across the full Similarweb product suite
• Keep clients engaged with the platform to see real business value

Required qualifications

• Communicate in English fluently
• Natural data fluency with strong understanding on capital markets
• At least 5 years or more in a client-facing role
• Experience in Capital Markets or Investor companies
• Can produce polished, client-ready insights through the use of AI agents

Nice to have

• Another South-East Asian or Chinese speaking language

Benefits

• Competitive compensation packages
• Regular team outings and happy hours
• Career development tools including Career Week, personalized coaching, and ongoing learning solutions

About the company

Similarweb provides data and solutions that empower thousands of customers globally to make decisions for their digital strategies. The company went public on the New York Stock Exchange in 2021.