Customer Success Manager, Inside Sales

The role

You will manage and develop long-term partnerships with small to medium-business customers of the Market Intelligence solution. You will work to increase user engagement, facilitate product adoption, and secure renewals to drive retention and revenue growth.

What you will do

• Managing and developing long-term partnerships with customers of our Market Intelligence solution
• Working closely with a customer to increase user engagement and facilitate product adoption
• Proactively manage the renewal process to secure timely renewals and minimize churn
• Implement strategies to increase retention and reduce attrition rates
• Identifying opportunities for account expansion and revenue growth within your assigned customer base
• Proactively presenting upsell and cross-sell opportunities
• Develop strategies from Similarweb data to help your customers reach their business goals and KPIs
• Sourcing, outbounding, and landing new contacts within a client’s organization

Required qualifications

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills
• Ability to build rapport, influence, and negotiate with customers
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners

Nice to have

• Experience working within SaaS
• Strong understanding of the digital marketing space and trends

Benefits

• medical, dental, and vision insurance
• 401K plan
• potential equity
• employee stock purchase plan
• paid sick and parental leave
• regular team outings and happy hours
• Professional Growth Career Week
• personalized coaching
• mentorship program
• ongoing learning solutions

Before you apply

• We are unable to sponsor visas at this time

About the company

Similarweb provides data and solutions that empower over 6,000 customers globally to make decisions that drive their digital strategies. The company went public on the New York Stock Exchange in 2021.