Customer Success Manager - SMB

The role

You will lead the development and execution of long-term Account Strategy for customers to focus on retention and growth. You will manage relationships with customers and key decision-makers to help them achieve business goals and KPIs.

What you will do

• Manage and grow long-term partnerships with clients
• Understand customers business goals and proactively support achieving those goals using Similarweb solutions
• Lead the commercial relationship with the customer, including quarterly business reviews, contract renewal and expansion
• Continuously identify and lead upsell opportunities
• Reaching retention and upsells KPIs
• Influence future lifetime value and new business growth through customer advocacy and reference-ability

Required qualifications

• 3+ years of proven commercial experience as a CSM or Account Manager for software or internet-based solutions
• Excellent communication and presentation skills
• Analytical thinking and can extract value from the data
• Ability to influence, confidently handle objections, and resolve customer issues
• Experience in consultative sales processes in large, complex prospect organizations
• Experience in presenting to and interacting with senior management of prospect organizations
• Team player, able to effectively interact with colleagues and business partners across the company

Nice to have

• Any other language skills besides English
• Digital marketing experience

Benefits

• Hybrid work model: 3 days in our office and 2 days working from home
• Modern space in Prague’s DOCK IN area, stocked with snacks, drinks, fruit and lunches on Tuedays
• 5 weeks of vacation
• birthday day off
• 3 sick days, or Multisport
• MacBook Pro M5, dual monitors, standing desks
• Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours
• Equity

About the company

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Their solutions power the digital strategies of companies like Google, eBay, and Adidas.