Customer Success Manager- SMB

The role

The Customer Success Manager SMB will work closely with a selection of SMB clients. You will serve as a primary contact, manage onboarding, and act as a trusted advisor to drive customer adoption and retention.

What you will do

• Serve as the main contact for all users on the account
• Identify client pain points and define client success
• Manage the onboarding process
• Provide comprehensive training
• Act as a reliable partner and advisor throughout the customer journey
• Identify and mitigate risks of account churn
• Ensure clients are actively engaged with the platform
• Assist in uncovering and identifying upsell opportunities
• Develop strong subject matter expertise across all Similarweb solutions

Required qualifications

• Client-facing experience in a customer success role
• Strong planning and execution capabilities
• Strong Negotiation skills
• Excellent relationship-building skills
• Analytical and consultative mindset
• Strong presentation and storytelling abilities
• Ability to collaborate effectively with colleagues and business partners
• Self-motivated and proactive
• Ownership mindset and results-driven approach

Nice to have

• 2-3 years of experience in roles such as analyst, consulting, or digital marketing (SEO, PPC, media planning)
• Solid understanding and experience in digital marketing

Benefits

• Competitive compensation packages
• Regular team outings and happy hours
• Career Week
• Personalized coaching
• Ongoing learning solutions

About the company

Similarweb provides data and solutions to over 4,300 customers globally to drive digital strategies. The company went public on the New York Stock Exchange in 2021.