Security Monitoring Specialist (Starting at $21/hr, On-Site)

The role

Monitoring specialists provide support to customers to keep homes secure. They respond to emergency and non-emergency alarm calls and dispatch public safety agencies.

What you will do

• Provide monitoring support to customers
• Receive and respond to emergency and non-emergency alarm calls
• Interpret and analyze caller situations to resolve problems or dispatch emergency services
• Enter data in computer system database to maintain logs and records
• Dispatch and coordinate responses of public safety agencies
• Stay abreast of company policy changes and updates
• Obtain multiple state regulatory licensing during training

Required qualifications

• High School Diploma or equivalent
• Ability to pass multiple state licensing background checks and monitoring related exams
• Proficiency in basic computer programs, including Microsoft Office and Excel
• Ability to maintain self composure during high intense emergency situations
• Ability to use judgment and decision-making skills
• Strong work ethic
• Ability to prioritize in a fast-paced environment
• Excellent time management skills
• Ability to multitask
• Ability to read and interpret documents such as safety rules and procedure manuals
• Proven record of outstanding attendance and timeliness
• Ability to be 100% onsite

Nice to have

• 6 months to 12 months of prior monitoring experience

Benefits

• Annual bonus program
• Equity
• Medical benefits
• Retirement benefits
• Lifestyle benefits

Before you apply

• Must clear background checks to meet state central station operator licensing requirements
• Must have no criminal convictions, guilty or nolo contendere pleas back to age 18

About the company

SimpliSafe is a high-tech home security company. Their professional monitoring center is open 24/7 to deliver fast emergency response.