Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

The role

Monitoring specialists provide support to customers by responding to emergency and non-emergency camera events. They use advanced technology to keep customer homes secure and maintain logs in a computer system database.

What you will do

• Provide monitoring support to customers
• Receive and respond to emergency and non-emergency camera events via direct interaction or email
• Interpret, analyze and anticipate situations to resolve problems or dispatch emergency services
• Enter data in computer system database to maintain logs and records
• Review and annotate images
• Stay abreast of company policy changes and updates
• Obtain multiple state regulatory licensing during training

Required qualifications

• High School Diploma or equivalent
• Ability to pass multiple state licensing background checks and monitoring related exams
• Proficiency in basic computer programs, including Microsoft Office and Excel
• Ability to maintain self composure during high intense emergency situations
• Ability to use judgment and decision-making skills
• Strong work ethic
• Ability to prioritize in a fast-paced environment
• Excellent time management skills
• Ability to multitask with different and sometimes conflicting events
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Proven record of outstanding attendance and timeliness in a structured environment
• Ability to be 100% onsite

Nice to have

• 6 months to 12 months of prior monitoring experience is preferred

Benefits

• Annual bonus program
• Equity
• Medical benefits
• Retirement benefits
• Lifestyle benefits

Before you apply

• Must clear background checks to meet state central station operator licensing requirements
• Must have no criminal convictions, guilty or nolo contendere pleas back to age 18

About the company

SimpliSafe is a high-tech home security company. Their professional monitoring center is open 24/7 to deliver fast emergency response.